Refund policy

Return & Refund Policy

At FATANSIA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories (if applicable).

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made jewelry.

  • Engraved items.

  • Gift cards.

  • Final sale or clearance items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photos of the item.

  • Photos of the packaging.

  • A brief description of the issue.

We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

If the return is due to:

  • A damaged item.

  • A defective item.

  • An incorrect item sent by us.

FATANSIA will cover the return shipping costs.

If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Exchanges

We gladly offer exchanges for items that are damaged, defective, or incorrect.

If you wish to exchange an item for a different size, color, or style, please contact us before returning your order. Exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled within 12 hours of placing the order.

Once an order has entered processing or has been shipped, it cannot be cancelled.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account.

  2. Contact your credit card provider or payment service.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

How to Start a Return

To request a return, please contact our customer support with:

  • Your order number.

  • Your full name.

  • The reason for your return.

  • Photos (if the item is damaged or defective).

Our team will provide return instructions after reviewing your request.

Contact Information

FATANSIA

Email: fatansiaofficial@gmail.com

Phone: +44 7466 254353

Return Address:
8 Camp Street, 8
Birmingham B9 4SD
United Kingdom

Need Help?

If you have any questions about your order, returns, refunds, or exchanges, our customer support team is here to help.

Email: fatansiaofficial@gmail.com

Phone: +44 7466 254353

We aim to respond to all inquiries within 24–48 business hours.