Shipping policy
At FATANSIA, we are committed to delivering your handcrafted jewelry safely and efficiently. Please read our shipping policy below.
Free Worldwide Shipping
We proudly offer FREE Worldwide Shipping on all orders. There is no minimum purchase required and no hidden shipping fees.
Processing Time
All orders are carefully prepared and processed within 1–3 business days after payment has been confirmed. During peak seasons or promotional events, processing may take slightly longer.
Estimated Delivery Time
Delivery times vary depending on your location.
- United States: 5–10 Business Days
- Canada: 6–12 Business Days
- United Kingdom: 4–8 Business Days
- Europe: 5–12 Business Days
- Australia & New Zealand: 6–12 Business Days
- Asia: 5–10 Business Days
- Middle East: 6–12 Business Days
- Rest of the World: 7–15 Business Days
Please note that delivery estimates may vary due to customs processing, weather conditions, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package at any time using the tracking link provided.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations. These charges, if applicable, are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase. FATANSIA is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review your request and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: fatanisaofficial@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
Why this policy works
- Professional and easy to read.
- Builds customer trust.
- Covers the most common shipping questions.
- Suitable for a premium jewelry brand.
- Easy to customize if your shipping times or policies change later.
Tip: If your shipping times are different, simply adjust the estimated delivery section to match your actual fulfillment process.